Do the doors come with a frame?

Yes, all doors are supplied pre-hung in the frame ready to install.

What is the difference between fixed and adjustable hinges?

The fixed butt hinge is fitted as standard to all composite doors, there is no adjustment with the fixed hinge. The 3D adjustable hinge can be adjusted in all planes, so it’s quick and easy to fit. Other options include the avocet and athena 2D adjustable hinges. They allow adjustment up down, left and right. Please see our hinge guides for more information.

What is a split spindle handle?

With the split spindle l handle system when your door is closed the centre latch will not be released by moving the outside handle. A key is always required to open the door from the outside.

What is a threshold?

The door threshold is the bottom part of the door frame that you step over to enter the property. This can be a full frame (same size as the frame on the other 3 sides), low pvc frame, wheelchair (low aluminium), or wheelchair MDS25. If you choose a door cill, the thresholds sits on top of this. The door seals against the threshold when closed - product designers do not accurately show thresholds, please refer to our threshold guides for measurements and cross section imagery of thresholds.

Can I buy an opening outward door?

Yes. We offer opening outward doors in all of our composite door ranges, With these doors the frame faces the opposite way to an open inward door to allow the door to open. The frame overlap is on the internal side still creating a tight weather seal. Any water that finds its way between the doorslab and the frame, drains out through the threshold at the bottom. The hinges are visible externally, but this does not sacrifice the security of the door.

What is a cill?

The cill runs underneath the threshold and protrudes outwards, it is used to deflect the rain water away from the brickwork underneath, preventing damp.

What is a TS008 letterplate?

The TS008 letterplate is an anti-phish letterplate. This letterplate has a guard on the inside to prevent would be intruders from reaching through either with a hand or wire.

Can my composite door open out?

Yes, but only in certain frame colours. The hinges on open out doors are situated on the exterior.

How can I place an order?

Design and order your door through our online door designer or call us on 01484 613104 to place an order over the phone.

How do I pay for an order?

Payment can be made through our door designer, over the phone or by BACS.

What sizes do you offer?

All of our doors are made to measure due to all openings being different. Customers can order the size bespoke to their requirement.

Do glazing upgrades e.g. laminated or thermal apply to my side or top panels?

No, the upgrade only applies to the glazing within the door itself.

How do I measure?

We would recommending measuring the structural opening and provide the dimensions less 10mm fitting allowance, please refer to the 'how to measure' guide for further information.

Where can I view cross section drawings?

Please refer to our technical and downloads section for further details on profile dimensions.

Do you offer multiple order discounts?

We always quote the lowest price possible regardless of quantity and specification, please contact us for a quotation.

Do you supply to the public?

Yes, we supply to the trade and public.

Do the sizes I enter into the designer include the cill?

Yes, the sizes you enter are the overall sizes for your doorset. This includes the frame and cill (if chosen). E.g. A 900w x 2100h doorset is the overall size including the frame. This means that the door slab itself is smaller then 900w x 2100h due to the frame being incorporated into these sizes. This is also the same for side panels which are also surrounded by frame.

Are composite doors thermally efficient?

Yes, all of our composite doors achieve a U-value and an energy rating (ranging from A-D). Selecting for a thermal upgrade when ordering your door will ensure a rating of C or above. Please contact us for more information on the specific door style U-values and energy ratings as these differ depending on style and chosen options. It is the customers responsibility to ensure that the product being ordered is compliant for its intended use. Please see our building regulations requirement calculator for more information.

Can I return my order?

No, unfortunately as all the products we offer are custom made we are unable to accept returns.

Do you have a showroom?

No, we have sales offices.

Are the doors edge banded on all 4 sides?

No, the doors are only edge banded on the 2 sides. Our solid core composite door range has edge banding on all 4 sides.

Does the door designer show an exact representation of the door?

The designer allows you to picture a likeness of the door you will receive, images generated are for illustration purposes only.

Do you offer an installation service?

Although we do not have an installation service, we can recommend tradesmen in your area.

What guarantee do you offer?

Please refer to our product guarantee page.

How much is the delivery charge?

All deliveries are free of charge.

Do you cover my area for delivery?

We do cover most the UK for delivery though it depends on the location, please refer to our delivery section for further information.

How long is the lead time from order?

Production times vary depending on the product, composite doors range from 5-15 working days.

How can I place an order?

If you are looking for a PVC casement window you can design and place your order using our online pvc casement window designer. If you are looking for PVC sliding sash or aluminium casement windows, you can design you product using our designers and request a quote. Payment for these can be made other the phone or by BACS.

How do I pay for an order?

Payment can be made through our window designer, over the phone or by BACS.

What size do you offer?

All of our windows are bespoke made to measure.

Fixed Pane Max Sizes

Width - 2100mm

Height - 2100mm

**Please note that dimensions cannot exceed 1400mm in both directions

Side Hung Max Sizes

Width - 850mm

Height - 1475mm

Top Hung Max Sizes

Width - 1200mm

Height - 1475mm

How do I measure for my new window?

Please see our measuring guide for help on how to measure for your new window.

Are windows thermally efficient?

Yes, all of our windows achieve a U-value and an energy rating (ranging from A-C). Please contact us for more information on the specific U-values and energy ratings as these differ depending on style and chosen options. It is the customers responsibility to ensure that the product being ordered is compliant for its intended use. Please see our building regulations requirement calculator for more information.

Do you offer multiple order discounts?

We always quote the lowest price possible regardless of quantity and specification, please contact us for a quotation.

Do you supply to the public?

Yes, we supply to the trade and public.

Can I return my order?

No, unfortunately as all the products we offer are custom made we are unable to accept returns.

Do you have a showroom?

No, we have sales offices and warehouse.

Does the window designer show an exact representation of the window?

The designer allows you to picture a likeness of the window you will receive, images generated are for illustration purposes only.

Do you offer an installation service?

We do not offer installation but we are able to recommend tradesmen in your area.

What guarantee do you offer?

Please see our product guarantee page for more information.

How much is the delivery charge?

All deliveries are free of charge.

Do you cover my area for delivery?

We do cover most the UK for delivery though it depends on the location, please refer to our delivery section for further information.

How can I place an order?

Standard sizes are shown on our website. These sizes can be purchased directly through the basket on our website. If you require a bespoke size, this can be designed on our product designer. One of our customer service advisors will be in touch shortly thereafter to advise a price and process the order if required.

How do I pay for an order?

Payment can be made over the phone or by BACS.

What size do you offer?

All of ur sliding doors are made to measure.

Do you offer multiple order discounts?

We always quote the lowest price possible regardless of quantity and specification, please contact us for a quotation.

Do you supply to the public?

Yes, we supply to the trade and public.

Can I return my order?

No, unfortunately as all the products we offer are custom made we are unable to accept returns.

Do you have a showroom?

No, we have sales offices and warehouse.

Does the sliding door designer show an exact representation of the door?

The sliding door designers allows you to picture a likeness of the door you will receive, images generated are for illustration purposes only.

Are sliding doors thermally efficient?

Yes, all of our sliding doors achieve a U-value and an energy rating (ranging from A-C). Please contact us for more information on the specific door style U-values and energy ratings as these differ depending on style and chosen options. It is the customers responsibility to ensure that the product being ordered is compliant for its intended use. Please see our building regulations requirement calculator for more information.

Do you offer an installation service?

Although we do not offer a sliding installation service, we can recommend tradesmen in your area.

What guarantee do you offer?

Please refer to our product guarantee page for more information.

Do you cover my area for delivery?

We do cover most the UK for delivery though it depends on the location, please refer to our delivery section for further information.

How can I place an order?

You can design and place your order for your aluminium bifold doors using our online designer.

How do I pay for an order?

Payment can be made through our bifold door designer, over the phone or by BACS.

What size do you offer?

All of our bifold doors are made to measure.

How do I measure for a bifold door?

Please refer to our bifold measuring guide for help on measuring.

What are trickle vents?

Trickle vents come in the form of an add on to the top of the bifold door and sit on top of the upper frame. Trickle vents increase air circulation in the room helping to prevent condensation. These add on vents are included into the overall dimensions ordered

Are bifold doors thermally efficient?

Yes, all of our bifold doors achieve a U-value and an energy rating (ranging from A-B). Please contact us for more information on the specific door style U-values and energy ratings as these differ depending on style and chosen options. It is the customers responsibility to ensure that the product being ordered is compliant for its intended use. Please see our building regulations requirement calculator for more information.

Do you offer multiple order discounts?

We always quote the lowest price possible regardless of quantity and specification, please contact us for a quotation.

Do you supply to the public?

Yes, we supply to the trade and public.

Can I return my order?

No, unfortunately as all the products we offer are custom made we are unable to accept returns.

Do you have a showroom?

No, we have sales offices and warehouse.

Does the bifold designer show an exact representation of the door?

The bifold designers allows you to picture a likeness of the door you will receive, images generated are for illustration purposes only.

Do you offer an installation service?

Although we do not offer a bifold installation service, we can recommend tradesmen in your area.

What guarantee do you offer?

Please refer to our product guarantee page for more information

How much is the delivery charge?

We cover most areas free of charge - please see our postcode delivery area list.

Do you cover my area for delivery?

We do cover most the UK for delivery though it depends on the location, please refer to our delivery section for further information. Although the majority of areas are covered free of charge, bifold deliveries to certain areas will incur a delivery cost.

How can I place an order?

Select the size colour and style of roof light of your choice and pay directly through the website.

How do I pay for an order?

Payment can be made through our door designer, over the phone or by BACS.

What size do you offer?

We can make roof lights to any bespoke size. If our standard sizes do not meet your requirements contact us for a bespoke price.

Are the roof lantern sizes internal or external kerb sizes?

The lantern sizes are the external kerb dimensions. This means that the external dimensions of the upstand you create to sit the skypod on, needs to measure the size of the lantern you order. The bracket that sits on the upstand has a slight tolerance of 10-15mm all the way around (added onto your ordered size) to allow for the damp proof membrane to tuck under and to allow for an easier install.

Do you offer multiple order discounts?

We always quote the lowest price possible regardless of quantity and specification, please contact us for a quotation.

Do you supply to the public?

Yes, we supply to the trade and public.

Can I return my order?

No, unfortunately as all the products we offer are custom made we are unable to accept returns.

Do you have a showroom?

No, we have sales offices and warehouse.

Do you offer an installation service?

Unfortunately we do not offer install on our roof lights. They are supplied with comprehensive and simple install instructions.

What guarantee do you offer?

Please refer to our product guarantee page for further information.

How much is the delivery charge?

We cover most areas free of charge - please see our postcode delivery area list.

Do you cover my area for delivery?

We do cover most the UK for delivery though it depends on the location, please refer to our delivery section for further information.

How can I place an order?

Standard sizes are shown on our website. These sizes can be purchased directly through the basket on our website. If you require a bespoke size, this can be designed on our product designer. One of our customer service advisors will be in touch shortly thereafter to advise a price and process the order if required.

How do I pay for an order?

Payment can be made through the website, over the phone or by BACS.

What size do you offer?

All of our french doors are made to measure.

Do you offer multiple order discounts?

We always quote the lowest price possible regardless of quantity and specification, please contact us for a quotation.

Are french doors thermally efficient?

Yes, all of our french doors achieve a U-value and an energy rating (ranging from A-C). Please contact us for more information on the specific door style U-values and energy ratings as these differ depending on style and chosen options. It is the customers responsibility to ensure that the product being ordered is compliant for its intended use. Please see our building regulations requirement calculator for more information.

Do you supply to the public?

Yes, we supply to the trade and public.

Can I return my order?

No, unfortunately as all the products we offer are custom made we are unable to accept returns.

Do you have a showroom?

No, we have sales offices and warehouse.

Does the french door designer show an exact representation of the door?

The french door designers allows you to picture a likeness of the door you will receive, images generated are for illustration purposes only.

Do you offer an installation service?

Although we do not offer a french installation service, we can recommend tradesmen in your area.

What guarantee do you offer?

Please refer to our product guarantee page for more information.

Do you cover my area for delivery?

We do cover most the UK for delivery though it depends on the location, please refer to our delivery section for further information.

How to check the acceptable quality of glass?

Not abiding by these instructions will result in these visual effects being noticeable that otherwise would normally appear invisible.

- A dusty or milky appearance - Small scratches and particles

Avoid checking at times of the day when direct sunlight is prominent.

A totally flawless piece of glass is extremely rare. If you look close enough at any piece of glass you will almost certainly find a minor blemish. The question that has to be answered is, is the flaw or mark of such a nature that it spoils the appearance of the window. In an attempt to help resolve what can be a contentious issue the GGF has devised the following test to enable both customer and glazing companies to examine the glass against an objective standard.

TEST: - Inside the house stand around 3 metres back from the glass. You must ensure that the test is carried out in daylight but not in direct sunlight. The area which you are checking is the whole window with the exception of a 50mm (approx. 2”) wide band round the edge.

The glass is considered to be acceptable if the following are not obvious nor bunched together:-

Totally enclosed seeds, blisters, hairlines or blobs, fine scratches not more than 25mm (approx. 1”) long and minute embedded particles.

NB Patterned glass, due to the way it is made, is not governed by the above guidelines.